Author Christy Neal urges listeners not to be afraid to learn from their failures. She invites us to think through our business dealings by asking: 1) Did I have a process that they understood completely? 2) Did I listen to their “pain point” and make it clear that I have a solution? and 3) What can I learn from this experience?
At the end of the day, business is still about people and personal connections. People do business with those they like and trust. That said, Michelle details three foundational principles for building your business: 1) truly connect; 2) fearlessly follow-up; and 3) continue to reach out.
Title attorney Tish Baldwin explains to Michelle how to make the closing process go smoothly. Tish recommends that you 1) know your contract inside and out; 2) complete that contract correctly; and 3) do a title search if you have any red flags and give the title company a heads up to your concerns, allowing them time to investigate.
Michelle discusses essential questions to ask on the phone when making the appointment to do a listing presentation. These questions are aimed at the seller when they are preparing to list their home: 1) Will the decision-makers be in attendance?; 2) Why are you looking to sell?; 3) Will you be buying another home in the area?; 4) When do you have to move?; and 5) What qualities do you like the most/least about your home?