Michelle discusses essential questions to ask on the phone when making the appointment to do a listing presentation. These questions are aimed at the seller when they are preparing to list their home: 1) Will the decision-makers be in attendance?; 2) Why are you looking to sell?; 3) Will you be buying another home in the area?; 4) When do you have to move?; and 5) What qualities do you like the most/least about your home?